ieIMPACT Technologies Inc. ("ieIMPACT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ieimpact.com and use our appraisal data entry services ("Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us, including:
Account Information: Name, email address, phone number, company name, business type, and password
Billing Information: Credit card number, billing address, and payment details
Professional Information: Appraisal license information, E&O insurance details, coverage areas, and software preferences
Service Data: Property data, appraisal reports, inspection sheets, comparable sales data, and other information necessary to complete your orders
Communications: Information you provide when you contact customer support or communicate with us
2.2 Information Collected Automatically
When you access our Services, we automatically collect:
Device Information: IP address, browser type and version, operating system, device identifiers
Usage Information: Pages viewed, time spent on pages, links clicked, access times and dates
Location Information: General geographic location based on IP address
Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and store preferences
2.3 AI Chat Assistant
Our website includes an AI-powered chat assistant. When you interact with it, we collect the content of your messages and the responses generated. This data is used to answer your questions, improve service quality, and is processed by our AI provider (OpenAI) under their data processing terms. We do not use chat conversations to train AI models without your explicit consent.
2.4 AMC-Connect Chrome Extension
AMC-Connect is a companion Chrome browser extension that helps appraisers autofill AMC application forms. When you use AMC-Connect, we may collect:
Professional profile data you provide for autofill (license numbers, coverage areas, credentials)
AMC application submission history
Browser and extension usage data for functionality and error reporting
AMC-Connect does not read, store, or transmit data from web pages unrelated to AMC application forms. Data collected through the extension is subject to this Privacy Policy.
2.5 ieINSPECT Mobile App
ieINSPECT is an offline-only iOS app for field property inspections. We do not collect, transmit, or store any ieINSPECT data on our servers. Here is how data is handled within the app:
Local storage only: All inspection data (addresses, property details, inspection notes, photos, floor plan sketches) is stored exclusively on your device using SQLite. Nothing is transmitted to any server, cloud service, or third party.
Camera access: The app requests camera access solely to capture property inspection photos. Photos are saved to the app's private document directory — not to your device's camera roll — and never leave the app unless you explicitly export them.
No account required: ieINSPECT does not require registration or login. The only optional personal data is an email address you can enter in Settings for export convenience; it is stored locally on your device only.
User-initiated export only: When you choose to export (via email, share, or save to device), data leaves the app solely through your explicit action using the iOS share sheet. ieIMPACT has no access to your exported data.
No analytics or tracking: ieINSPECT contains no analytics SDKs, advertising identifiers, tracking pixels, or crash-reporting services that transmit data off-device.
No third-party services: The app makes no API calls and shares no data with third parties.
Data deletion: You can delete individual inspections within the app at any time. Uninstalling ieINSPECT removes all data from your device entirely.
Children's privacy: ieINSPECT is intended for licensed real estate appraisers and is not directed at children under 13. We do not knowingly collect any information from children through the app.
For Apple App Store compliance purposes, ieINSPECT is declared as "Data Not Collected" — no data is linked to you or collected by ieIMPACT through the app.
2.6 Information from Third Parties
We may receive information about you from:
MLS providers (when you grant us access)
Public records and assessor websites
Business information providers
2.7 SMS and Text Messaging
When you provide your mobile phone number and opt in to receive text messages from ieIMPACT, we collect and use that number to send you SMS communications. The following terms apply:
Types of messages: We send transactional messages (order confirmations, status updates, completed report notifications) and, where you have separately opted in, marketing and promotional messages about our services.
Message frequency: Message frequency varies based on your account activity. Transactional messages are sent as events occur; marketing messages are sent periodically.
How to opt out: Reply STOP to any SMS message at any time to unsubscribe. You will receive a single confirmation message and no further texts will be sent. Opting out of marketing SMS does not affect transactional messages related to active orders.
Message and data rates: Message and data rates may apply depending on your mobile carrier and plan. ieIMPACT is not responsible for any charges from your carrier.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
No sharing for marketing: Your mobile phone number collected for SMS purposes will not be sold, rented, or shared with third parties for their own marketing purposes.
Consent not required: You are not required to consent to receive marketing SMS messages as a condition of purchasing or using our services.
3. How We Use Your Information
We use your information to:
Provide, maintain, and improve our appraisal data entry services
Process and fulfill your orders
Send order confirmations, status updates, and completed reports
Communicate with you about services, updates, and promotional offers
Process payments and prevent fraudulent transactions
Respond to customer service requests and support needs
Analyze usage patterns and improve user experience
Comply with legal obligations and enforce our Terms of Service
Personalize and customize your experience
4. How We Share Your Information
4.1 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for monetary or other consideration. This commitment applies to all users, not just California residents, in accordance with CCPA principles.
4.2 Service Providers
We share information with trusted service providers who assist us with:
Payment processing (credit card processors)
Data storage and hosting services
Email delivery and communication services
Analytics and performance monitoring
Customer support tools
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal obligations, court orders, or subpoenas
Respond to valid requests from public authorities
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the safety of users or the public
4.4 Business Transfers
If ieIMPACT is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
5. Your Privacy Rights
5.1 GDPR Rights (EU Residents)
If you are in the European Union, you have the right to:
Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a structured, machine-readable format
Object: Object to processing based on legitimate interests or direct marketing
Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
5.2 CCPA Rights (California Residents)
California residents have the right to:
Know: Request disclosure of personal information collected, used, and shared
Delete: Request deletion of personal information
Opt-Out: Opt-out of the sale of personal information (we don't sell your data)
Non-Discrimination: Exercise privacy rights without discriminatory treatment
5.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or call +1-408-256-0154. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Maintain user sessions and authentication
Remember your preferences and settings
Analyze usage patterns and improve services
Deliver personalized content and advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
SSL/TLS encryption for data in transit
Encryption for data at rest
Secure authentication and access controls
Regular security assessments and updates
Employee confidentiality agreements and training
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as necessary to:
Provide our Services and fulfill orders
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements
Support business operations and service improvements
Account information is retained while your account is active and for a reasonable period thereafter. Marketing information is retained based on your last interaction with us. After retention periods expire, we securely delete or anonymize your data.
9. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence. By using our Services, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Links and Services
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification (for significant changes)
Displaying a prominent notice on our Services
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
