Privacy Policy

1. Introduction

ieIMPACT Technologies Inc. ("ieIMPACT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ieimpact.com and use our appraisal data entry services ("Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company name, business type, and password
• Billing Information: Credit card number, billing address, and payment details
• Professional Information: Appraisal license information, E&O insurance details, coverage areas, and software preferences
• Service Data: Property data, appraisal reports, inspection sheets, comparable sales data, and other information necessary to complete your orders
• Communications: Information you provide when you contact customer support or communicate with us

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Information: Pages viewed, time spent on pages, links clicked, access times and dates
• Location Information: General geographic location based on IP address
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and store preferences

2.3 Information from Third Parties

We may receive information about you from:

• MLS providers (when you grant us access)
• Public records and assessor websites
• Social media platforms (for authentication purposes)
• Business information providers

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our appraisal data entry services
• Process and fulfill your orders
• Send order confirmations, status updates, and completed reports
• Communicate with you about services, updates, and promotional offers
• Process payments and prevent fraudulent transactions
• Respond to customer service requests and support needs
• Analyze usage patterns and improve user experience
• Comply with legal obligations and enforce our Terms of Service
• Personalize and customize your experience

4. How We Share Your Information

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for monetary or other consideration. This commitment applies to all users, not just California residents, in accordance with CCPA principles.

4.2 Service Providers

We share information with trusted service providers who assist us with:

• Payment processing (credit card processors)
• Data storage and hosting services
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or subpoenas
• Respond to valid requests from public authorities
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

4.4 Business Transfers

If ieIMPACT is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

5. Your Privacy Rights

5.1 GDPR Rights (EU Residents)

If you are in the European Union, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

5.2 CCPA Rights (California Residents)

California residents have the right to:

• Know: Request disclosure of personal information collected, used, and shared
• Delete: Request deletion of personal information
• Opt-Out: Opt-out of the sale of personal information (we don't sell your data)
• Non-Discrimination: Exercise privacy rights without discriminatory treatment

5.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] or call +1-408-256-0154. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain user sessions and authentication
• Remember your preferences and settings
• Analyze usage patterns and improve services
• Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Encryption for data at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee confidentiality agreements and training

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and fulfill orders
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements
• Support business operations and service improvements

Account information is retained while your account is active and for a reasonable period thereafter. Marketing information is retained based on your last interaction with us. After retention periods expire, we securely delete or anonymize your data.

9. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence. By using our Services, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)
• Displaying a prominent notice on our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.